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The Pooch Patio

the pooch patio

The manager demostrated unprofesional misconduct by being desrespectful, by not being courteous and polite. After paying for a half of day of doggy day care, I asked the manager for an receipt. She de … mand /order me " Give me a minute" instead of utilizing excellent interpersonal skills in asking, such as "Please". I address the issue with her. she did not apologize for her misconduct, nor did she try to correct herself. Also,the care of my dog was not well, for she was thirsty afer leaving the Place. We all deserve good customer service, Please avoid this company

The manager demostrated unprofesional misconduct by being desrespectful, by not being courteous and polite. After paying for a half of day of doggy day care, I asked the manager for an receipt. She demand /order me " Give me a minute" instead of utilizing excellent interpersonal skills in asking, such as "Please". I address the issue with her. she did not apologize for her misconduct, nor did she try to correct herself. Also,the care of my dog was not well, for she was thirsty afer leaving the Place. We all deserve good customer service, Please avoid this company

A little expensive paid over 40 dollars for them to shampoo and to dry and brush my short hair small small dog that weighs less then 20lbs. … more »

A little expensive paid over 40 dollars for them to shampoo and to dry and brush my short hair small small dog that weighs less then 20lbs.

Hi Sadiel- Thank you for your honest feedback as We certainly value it l! Let me point out however that your bath price was only $30.99 which is very competitively priced for a dog in your weight class. But where the additional expense was incurred was because you have a Shiba Inu that has a double coat with a very thick undercoat. We did a thorough coat brush out and blow out which added $15. I hope you were happy with the overall quality of the bath and end result! Thank you very much for your business! Regards, April, Owner

Been taking my shih tzu there for almost two years and she has never looked cuter. They do a perfect job every time and are fast and very reasonably priced! … more »

Been taking my shih tzu there for almost two years and she has never looked cuter. They do a perfect job every time and are fast and very reasonably priced!

Joseph- thank you so much for entrusting us with grooming GoGo! We value your long time business and are so happy we make her looking like the top dog she is!

We haven't tried the day care yet (we will), but the grooming is outstanding! I love that from the first visit all of the staff came out to greet our dog. Everyone is super nice and obviously lov … es dogs. Also, they have a great patio with fans and misters. more »

We haven't tried the day care yet (we will), but the grooming is outstanding! I love that from the first visit all of the staff came out to greet our dog. Everyone is super nice and obviously loves dogs. Also, they have a great patio with fans and misters.

R Stormy Hernandez

Love this place. They do an excellent job on my lil girl Sassy. I would be willing to refer them to all my friends … more »

Love this place. They do an excellent job on my lil girl Sassy. I would be willing to refer them to all my friends

After finally getting my sweet baby Charlie I was so afraid to leave him, but I could not be happier with the Team there. They take great care of your baby and you can watch him all day on the webcam. … I am so glad I found Pooch Patio and Charlie can't wait to get to his room to play with his friends every time. more »

After finally getting my sweet baby Charlie I was so afraid to leave him, but I could not be happier with the Team there. They take great care of your baby and you can watch him all day on the webcam. I am so glad I found Pooch Patio and Charlie can't wait to get to his room to play with his friends every time.

Kimberly- we are so happy we have been able to provide a secure and safe place for Charlie to play and socialize! We value your business and are so happy to have earned your business! We look forward to seeing you again soon! April, Alpha Dog

Cute and Cozy! Always fun to play with the Guests! … more »

Cute and Cozy! Always fun to play with the Guests!

The staff here is very friendly and caring. I never worry about my dog when she is there. All of the services have met my expectations including the groomers and bathers … more »

The staff here is very friendly and caring. I never worry about my dog when she is there. All of the services have met my expectations including the groomers and bathers

The boys looked great after their haircut. They also came home very happy. … more »

The boys looked great after their haircut. They also came home very happy.

We took our yorkie Coco here one morning looking a little shaggy. It was her first time getting groomed. When we got the call to pick her up I was more than impressed with how she looked. Not only tha … t but she wasn't scared or shaken by the experience. The staff was very friendly and more than helpful. I will absolutely keep going here for her grooms! Thank you guys so much for taking good care of our baby and making her look pretty :-) more »

We took our yorkie Coco here one morning looking a little shaggy. It was her first time getting groomed. When we got the call to pick her up I was more than impressed with how she looked. Not only that but she wasn't scared or shaken by the experience. The staff was very friendly and more than helpful. I will absolutely keep going here for her grooms! Thank you guys so much for taking good care of our baby and making her look pretty :-)

For years I took my animals to this place to be groomed and maintained, I even took a job there as a pet sitter the owner is quite hard to deal with attitude wise so I quit after three days. My latest … and final complaint was my dog Jack he was deemed aggressive even though he has never had an aggressive episode. I took him to grooming and expected the same service of them taking him in and calling me right after because I did not want him to be caged. The entire day went by I.
See More called several times to see what the status was and each time was told he was still waiting to be groomed finally at 4 PM they groomed him I was getting off work at 6 o'clock so I rushed right over to pick him up the lady upfront told me that had he been at daycare he would've been free to roam instead of in a cage. Very bad service never an apology I told the customer service lady at the desk I was not happy with the way my dog and I were treated. April the owner did contact me but did not apologize reiterated that their store policy was to cage the animals until their time for grooming came up. Jack is not crate trained imagine being put in a jail cell waiting to be bathed and get a haircut. I would never recommend this place to anyone for many of us are pets are like our children and think of your children are locked in a cage all day. Not to mention the owner has some kind of a psychological problem. Maybe is the booze they serve it there establishment more »

For years I took my animals to this place to be groomed and maintained, I even took a job there as a pet sitter the owner is quite hard to deal with attitude wise so I quit after three days. My latest and final complaint was my dog Jack he was deemed aggressive even though he has never had an aggressive episode. I took him to grooming and expected the same service of them taking him in and calling me right after because I did not want him to be caged. The entire day went by I.
See More called several times to see what the status was and each time was told he was still waiting to be groomed finally at 4 PM they groomed him I was getting off work at 6 o'clock so I rushed right over to pick him up the lady upfront told me that had he been at daycare he would've been free to roam instead of in a cage. Very bad service never an apology I told the customer service lady at the desk I was not happy with the way my dog and I were treated. April the owner did contact me but did not apologize reiterated that their store policy was to cage the animals until their time for grooming came up. Jack is not crate trained imagine being put in a jail cell waiting to be bathed and get a haircut. I would never recommend this place to anyone for many of us are pets are like our children and think of your children are locked in a cage all day. Not to mention the owner has some kind of a psychological problem. Maybe is the booze they serve it there establishment

They are always good. … more »

They are always good.

They take such great care of Barkley- from grooming, daycare to boarding. My pup starts wiggling with excitement every time we pull up! Love that they have webcams, so I can check on him to see how he … 's doing during the day. It's reassuring every time I look it to find him playing with the staff, other dogs, or taking a nap on one of the cots.
Barkley is a VERY spoiled pup, and I can't imagine taking him anywhere else. The staff here friendly and all around amazing! more »

They take such great care of Barkley- from grooming, daycare to boarding. My pup starts wiggling with excitement every time we pull up! Love that they have webcams, so I can check on him to see how he's doing during the day. It's reassuring every time I look it to find him playing with the staff, other dogs, or taking a nap on one of the cots.
Barkley is a VERY spoiled pup, and I can't imagine taking him anywhere else. The staff here friendly and all around amazing!

Allison- thanks so much for your review! We adore Barkley and indeed love spoiling him! Thank you for entrusting him in our care! Regards, April

My dog

Bella and I have been going to Pooch Patio for roughly 5 years now. Bella used to be a day care customer but we moved further away from the area and it is no longer convenient. However, we stil … l make a special trip once a month for our grooming appointment. We have used several of the groomers and have a good experience with all of them. They treat Bella like she was their own "baby". Each time we go in, they double check to make sure the grooming instructions on record are what I still want and that there are no changes. They make no assumptions. You can either wait inside at their counter and have a coffee or MuttMosa or, when the weather is nice head out to the patio. If you don't want to wait, they will call/text you when you "baby" is ready. more »

My dog Bella and I have been going to Pooch Patio for roughly 5 years now. Bella used to be a day care customer but we moved further away from the area and it is no longer convenient. However, we still make a special trip once a month for our grooming appointment. We have used several of the groomers and have a good experience with all of them. They treat Bella like she was their own "baby". Each time we go in, they double check to make sure the grooming instructions on record are what I still want and that there are no changes. They make no assumptions. You can either wait inside at their counter and have a coffee or MuttMosa or, when the weather is nice head out to the patio. If you don't want to wait, they will call/text you when you "baby" is ready.

Wow Carol! Thank you for such a nice tribute! We value and appreciate your business and adore both you and Bella! Next mutt-mosa in the house. )

Antoinette Rios Moore

Real nice staff who took good care of my LaLa!
Will look them up again when I'm in the Dallas area. … more »

Real nice staff who took good care of my LaLa!
Will look them up again when I'm in the Dallas area.

We love the pooch patio! Tyrone you rock! Osa always looks beautiful and smells so clean..Thank you!

Casper
Loves Pooch Patio. When we arrive, he can't wait to get out of the car and into the salon. Don't know what spell he's under, but I love them. He is the cutest Maltese on th … e planet. more »

Casper
Loves Pooch Patio. When we arrive, he can't wait to get out of the car and into the salon. Don't know what spell he's under, but I love them. He is the cutest Maltese on the planet.

Having personally been there with my girlfriend and was given a tour, I can say that this was not a good experience at all, as we were walking back to the play area out back there was so much poop and … pee stains on the concrete and there seemed to be no one attending to the dogs at all. The staff is so minimal and sparse. The worst part though was when Sarah ( a manager I guess ) was very flirty with my girlfriend to the point that she made an excuse to go outside to the car to which she never came back. I know this is a gay neighborhood and all, but this was beyond my comprehension. Not everyone who frequents this area is gay or lesbian and it shouldn't matter as we were there to seek out daycare for Stella. This is a no go for us. more »

Having personally been there with my girlfriend and was given a tour, I can say that this was not a good experience at all, as we were walking back to the play area out back there was so much poop and pee stains on the concrete and there seemed to be no one attending to the dogs at all. The staff is so minimal and sparse. The worst part though was when Sarah ( a manager I guess ) was very flirty with my girlfriend to the point that she made an excuse to go outside to the car to which she never came back. I know this is a gay neighborhood and all, but this was beyond my comprehension. Not everyone who frequents this area is gay or lesbian and it shouldn't matter as we were there to seek out daycare for Stella. This is a no go for us.

Will never go back. why. they gave my dog the worst hair cut ever, totally uneven, and they didn't even call me to come pick my baby up. I had to call, and by then they were closed, and had no … one there to fix his hair cut. even the manager was gone. like really what type of manager would leave before all of the dogs are taken care of. more »

Will never go back. why. they gave my dog the worst hair cut ever, totally uneven, and they didn't even call me to come pick my baby up. I had to call, and by then they were closed, and had no one there to fix his hair cut. even the manager was gone. like really what type of manager would leave before all of the dogs are taken care of.

About

Specialties
The Ulti-mutt Place to sit, stay and mingle.
We offer 3 socialized play care environments by size of dog with 4 different options for rates--daily, 10 block, 20 block and an un … limited package.
We offer professional full service dog grooming 7 DAYS A WEEK by appointment. Walk-ins accepted as available.
We offer full service dog bathing 7 DAYS A WEEK for both a BASIC or a WORKS bath. We happily offer a-la-carte services such as nail clipping/dremmeling, anal gland expression, ear cleaning, coat brush out, etc.
We offer boarding (you must be an existing day care client or have attended our day care prior to being able to board) Pickups/dropoffs offered 7 DAYS A WEEK.
We have a coffee bar, beer and wine bar and two off leash optional patios. We specialize in dog party packages for any occasion and are happy to offer a custom option.
Our retail store sells a large variety of grooming products, specialty items, leashes, collars, training aids, toys, treats and dog food.
History
Established in 2005.
The concept was created in 2004 because there was nothing at the time out there like it. I wanted a place for owners and their four-legged companions to come and hang out as well as offer an all-encompassing pet facility providing high quality services. I found a great location, and rennovated an existing space, but we are very limited in space at this primary location.
In 2008 we wanted to extend our reach locally and nationally and did the consulting and developing to franchise. We are now offering 2 proto-type franchise opportunities depending on budget and size demands.
Meet the Business Owner
April P.
Business Owner
I have always been a dog lover and in 2000 started my first pet-related business Paws Professional Pet Sitting offering daily dog walking, in home sitting, overnight stays and pet transportation. In 2004, I began creating the concept for The Pooch Patio and opened it in May, 2005.
As an entreprenuer, I would love to work with a venture capitalist to truely take my concept to the next level and to create a multi-million dollar facility offering the same services, but in a 10-12,000 sq. ft. space.
My home is run by my 3 very loving, loyal dogs--Bear, Logan and Sienna. more »

Specialties
The Ulti-mutt Place to sit, stay and mingle.
We offer 3 socialized play care environments by size of dog with 4 different options for rates--daily, 10 block, 20 block and an unlimited package.
We offer professional full service dog grooming 7 DAYS A WEEK by appointment. Walk-ins accepted as available.
We offer full service dog bathing 7 DAYS A WEEK for both a BASIC or a WORKS bath. We happily offer a-la-carte services such as nail clipping/dremmeling, anal gland expression, ear cleaning, coat brush out, etc.
We offer boarding (you must be an existing day care client or have attended our day care prior to being able to board) Pickups/dropoffs offered 7 DAYS A WEEK.
We have a coffee bar, beer and wine bar and two off leash optional patios. We specialize in dog party packages for any occasion and are happy to offer a custom option.
Our retail store sells a large variety of grooming products, specialty items, leashes, collars, training aids, toys, treats and dog food.
History
Established in 2005.
The concept was created in 2004 because there was nothing at the time out there like it. I wanted a place for owners and their four-legged companions to come and hang out as well as offer an all-encompassing pet facility providing high quality services. I found a great location, and rennovated an existing space, but we are very limited in space at this primary location.
In 2008 we wanted to extend our reach locally and nationally and did the consulting and developing to franchise. We are now offering 2 proto-type franchise opportunities depending on budget and size demands.
Meet the Business Owner
April P.
Business Owner
I have always been a dog lover and in 2000 started my first pet-related business Paws Professional Pet Sitting offering daily dog walking, in home sitting, overnight stays and pet transportation. In 2004, I began creating the concept for The Pooch Patio and opened it in May, 2005.
As an entreprenuer, I would love to work with a venture capitalist to truely take my concept to the next level and to create a multi-million dollar facility offering the same services, but in a 10-12,000 sq. ft. space.
My home is run by my 3 very loving, loyal dogs--Bear, Logan and Sienna.

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Category: Pooch

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